In 2022, retailers will lose half of sales on backordered items unless they compensate with experience, according to Forrester

The research company’s 2022 consumer and customer experience predictions highlight pandemic-related issues and evolving consumer sentiment.

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The research company’s 2022 consumer and customer experience predictions highlight pandemic-related issues and evolving consumer sentiment.

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YouTube ads are the breakout star of Google’s Q3 earnings report

While shoppers are returning to physical stores, the company’s also seeing ‘strong growth in local shopping queries’ at the same time.

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While shoppers are returning to physical stores, the company’s also seeing ‘strong growth in local shopping queries’ at the same time.

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